Frequently Asked Questions
Everything you need to know about bringing Mitzi home.
What is the standard shipping timeframe for furniture and lighting?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via white-glove service and typically arrive within 2-4 weeks depending on your location.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture returns, and shipping costs are non-refundable.
Do your lighting fixtures come with bulbs included?
Many of our Mitzi fixtures include complimentary LED bulbs. Please check the 'Specifications' section on the individual product page to confirm if bulbs are included for a specific model.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Registered designers, architects, and contractors are eligible for exclusive pricing and personalized service.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours of receipt with photos of the damage and the packaging to initiate a replacement.